Sykes - CSR, Customer Service Reps

Sykes - CSR, Customer Service Reps

https://www.sykes.com/careers.aspx


Sykes is one of those customer service outsourcers, but I'll let them explain themselves better than I can :)

SYKES is a global leader in providing customer contact management solutions and services in the business process outsourcing (BPO) arena. SYKES provides an array of sophisticated customer contact management solutions to Fortune 1000 companies around the world, primarily in the communications, financial services, healthcare, technology and transportation and leisure industries. 

SYKES specializes in providing flexible, high quality customer support outsourcing solutions with an emphasis on inbound technical support and customer service

Sykes has a global operation, has been around for a while and indeed, is an award winning company. Since they are international, they have opportunities everywhere, but as this is predominately a US centered blog, I'm going to focus on the US opportunities. However, the careers page lists instructions for other countries as well. But it focuses on the US and Canada :)


Currently there are 2 work at home job listings for the US on their site. As I understand it, this can be updated from time to time with different positions. But this company is ALWAYS hiring work from home agents so don't worry about missing an opp.
https://hub2-sykes.icims.com/jobs/search?hashed=0

Sykes is now hiring Virtual Home-Based  Customer Service Representatives  with classes beginning in October!

Home-based Customer Service Representatives have been a popular employment choice for many individuals looking to enjoy a fulfilling career from home!  Apply virtually, train virtually, and serve our customers virtually.  Everything is done from your home!  Enjoy the freedom which comes from not having to report to an office every day!

What the Job Consists of:

In this role you willl be providing customers and end users with customer, product and/or technical support.

• This is a part time position.  You will be working up to 39 hours per week with shifts assigned based on business needs.
• Hours of operation are Monday through Sunday 7 days a week 24 hours per day.   
•  Seven (7) weeks of virtual training .
• Currently filling classes starting as early as September 12th and continuting through November 2011. 
•  Training hours are Monday through Friday 9:00am to 6:00pm EST.  You will be required to work 39 hours per week during the training  period.  
• Pay rate is $9.50 per hour.  A 401K plan is available.

There's a lot of info, so please click through for all of the requirement. The other US job currently listed is the same thing more or less, but with a focus on customers with a specific fantasy sport subscription package.


Like most customer service home jobs, applicants are required to have a PC (not a Mac), a high speed internet connection, a headset and a dedicated landline phone.