VoiceLog - Verification Agents - Live Operators - Translation

NOTE 12/15/2011 - Well, either I missed the link or it wasn't there the first time around, but it looks like VoiceLog is, in fact, hiring (again?) - Thanks to Carl for the tips in the comments. I have updated the descriptions below with the new information.

 NOTE: 11/12/2011 - It looks like voicelog is no longer accepting applications for verification agents. The links in this post are dead and the site itself no longer lists any career opps - I sent an email to confirm with the company and all I got back was a sales brochure :) I'm leaving the post as a few places still link to it.

VoiceLog -Please Check the Links Below for Full Job Information :)
http://www.bsgclearing.com/products/voicelog/career_opportunities/

Independent Contractor Opportunities at VoiceLog

• Live Operator Independent Contractor
• Third-party Verification Agent
• applicantquestions@bsgclearing.com

Live Operator Independent Contractor

Live Operator Independent Contractor

Earn a guaranteed minimum $8.50 per hour, with the benefits of flexible work hours and working from home! VoiceLog is looking for English, Spanish or bi-lingual independent contractor live operators with flexible hours.

VoiceLog is the #1 provider of third party verification services in the US. Our operators receive live verification calls for telephone companies and other service industries looking to help combat sales fraud. All calls are recorded for quality assurance and compliance purposes.

Work at home as an independent contractor during the hours of 8am EST to midnight EST Monday-Friday and every other weekend. You can choose to work shifts of 2, 3, 4, 5, or 6 hours. As an inbound live operator verification agent, you will earn a guaranteed minimum $8.50 per hour.

Minimum Requirements Include:

• Quiet home office setting
• Personal computer running Microsoft 2000, XP, Vista or 7or MAC OS X
• At least 2 Gigabytes of RAM is required
• CPU (processor) of at least a Pentium 4 1.6 GHz or higher
• Internet Explorer 7.0 or higher
• Microsoft Word, Excel and a working printer
• Paid e-mail provider that allows enough space to receive fairly large documents
• Reliable DSL or Cable HIGH SPEED Internet access (dialup or satellite not acceptable)
• Current anti-virus software and Ad-Ware software
• AOL Instant Messenger account
• A second phone line (already installed) dedicated to accepting inbound calls, with no features (no VOIP, no digital phone, no call waiting, voicemail etc.)
• At least 1 year of customer service experience (inbound or outbound call center)

TPV Verification Agent

Third-party Verification Agent

Work at home as a Verification Agent. Many languages needed: Korean, Vietnamese, Spanish, Cantonese, Mandarin, Tagalog, etc.

Help VoiceLog fight telemarketing fraud and make money from home using your computer. As a Verification Agent, you will listen to recordings of sales calls to determine if the sale is valid or if there is evidence of sales fraud or undue customer confusion.

This is a contract position which is paid by the number of recordings reviewed. You work from your home using your computer and Internet access. VoiceLog will provide you with the necessary training and software.

Minimum requirements include:

• You must be conscientious, accurate and detail-oriented, able to follow instructions and be computer literate. Your English skills should be good to excellent
• Pentium-class computer with a minimum of 1 Gigabyte of RAM and capable of running Internet Explorer 6.0 or higher, sound card, speakers and printer
• High speed Internet access - DSL, ISDN, cable or satellite (regular dial-up not acceptable)
• Able to type/transcribe with accuracy
• Strong listening competency in any of the following languages: Cantonese, Mandarin, Korean, Vietnamese, Hmong, Tagalog, Japanese, or Spanish

Multiple Foreign Language TPV Verification Agent

Work at home as a Verification Agent. Foreign languages needed: Arabic, Armenian, Bosnian, Cantonese, Chinese, Farsi, German, Indonesian, Korean, Mandarin, Persian, Polish, Somalia, Russian, Turkish, Ukrainian, Vietnamese and Yugoslavian.

Help VoiceLog fight telemarketing fraud and make money from home using your computer. As a Verification Agent, you will listen to recordings of sales calls to determine if the sale is valid or if there is evidence of sales fraud or undue customer confusion.

This is a contract position which is paid by the number of recordings reviewed. You work from your home using your computer and Internet access. VoiceLog will provide the necessary training and software.

Minimum requirements include:

• You must be conscientious, accurate and detail-oriented, able to follow instructions and be computer literate. Your English skills should be good to excellent
• Pentium-class computer with a minimum of 1 Gigabyte of RAM and capable of running Internet Explorer 6.0 or higher, sound card, speakers and printer
• High speed Internet access - DSL, ISDN, cable or satellite (regular dial-up not acceptable)
• Able to type/transcribe with accuracy
• Strong listening competency in any of the following languages: Arabic, Armenian, Bosnian, Cantonese, Chinese, Farsi, German, Indonesian, Korean, Mandarin, Persian, Polish, Somalia, Russian, Turkish, Ukrainian, Vietnamese or Yugoslavian

If you need a computer or any additional components to reach the minimum requirements, then try
Tiger Direct or CompUSA or Amazon

Capital Typing - Transcription - Data Entry - Customer Service - Translation

Capital Typing
http://employment.capitaltyping.com/


I came across a reference to this employer and decided to check it out. Now, when I learned of it, it seemed to specialize in transcription services. However, the company's website lists a lot of other outsourced activities, so I'm guessing they upgraded (I was reading over a year old info) -

"Capital Typing is currently seeking qualified people to offer professional business services to our clients. Capital Typing is an outsourcing company providing premium value outsourcing services and virtual office support. In today’s information age, virtual office services represent the cutting edge of cost-efficient, quality office support; and Capital Typing is one of the fore-runners in the industry. Our services include:

• Secretarial Services and Office Administration - Think of Capital Typing as your own virtual secretary. We provide administrative office support for individuals, professionals, SME’s and large corporations.
• Transcription Services - Medical Transcription and Dictation Services, Legal Transcription, General Transcription, Closed Captioning, Movie Transcripts, TV Show Transcripts and much more.
• Data Entry - Data Extraction, Research Services, Database Development and Management, Direct Mailing Lists, Marketing Mailing Lists, and more.
• Online Customer Support - Our professional Customer Service Representatives are experienced in Email Response Management, Live Customer Support, Live Chat, and virtually every element of good customer care.
• Language Translation Service - Speak to clients and customers in their own language. We offer translation service as well as transcription and customer support in Spanish, French and German as well as in English."

With all that being said, Capital Typing doesn't seem to list much potential employee related information on it's site. I know from doing research that they do hire, but they seem either slow with responses or very selective. And I hear they don't pay too great, but ya gotta go where the money is. So go ahead and send in your resume or call them 1 (800) 784 - 9402...or both, if it sounds of any interest. And PLEASE report back here with your experience, I'm curious :)


Apply online here: http://employment.capitaltyping.com/
They also have a standard web contact form here: http://www.capitaltyping.com/contact-us

Sykes - CSR, Customer Service Reps

Sykes - CSR, Customer Service Reps

https://www.sykes.com/careers.aspx


Sykes is one of those customer service outsourcers, but I'll let them explain themselves better than I can :)

SYKES is a global leader in providing customer contact management solutions and services in the business process outsourcing (BPO) arena. SYKES provides an array of sophisticated customer contact management solutions to Fortune 1000 companies around the world, primarily in the communications, financial services, healthcare, technology and transportation and leisure industries. 

SYKES specializes in providing flexible, high quality customer support outsourcing solutions with an emphasis on inbound technical support and customer service

Sykes has a global operation, has been around for a while and indeed, is an award winning company. Since they are international, they have opportunities everywhere, but as this is predominately a US centered blog, I'm going to focus on the US opportunities. However, the careers page lists instructions for other countries as well. But it focuses on the US and Canada :)


Currently there are 2 work at home job listings for the US on their site. As I understand it, this can be updated from time to time with different positions. But this company is ALWAYS hiring work from home agents so don't worry about missing an opp.
https://hub2-sykes.icims.com/jobs/search?hashed=0

Sykes is now hiring Virtual Home-Based  Customer Service Representatives  with classes beginning in October!

Home-based Customer Service Representatives have been a popular employment choice for many individuals looking to enjoy a fulfilling career from home!  Apply virtually, train virtually, and serve our customers virtually.  Everything is done from your home!  Enjoy the freedom which comes from not having to report to an office every day!

What the Job Consists of:

In this role you willl be providing customers and end users with customer, product and/or technical support.

• This is a part time position.  You will be working up to 39 hours per week with shifts assigned based on business needs.
• Hours of operation are Monday through Sunday 7 days a week 24 hours per day.   
•  Seven (7) weeks of virtual training .
• Currently filling classes starting as early as September 12th and continuting through November 2011. 
•  Training hours are Monday through Friday 9:00am to 6:00pm EST.  You will be required to work 39 hours per week during the training  period.  
• Pay rate is $9.50 per hour.  A 401K plan is available.

There's a lot of info, so please click through for all of the requirement. The other US job currently listed is the same thing more or less, but with a focus on customers with a specific fantasy sport subscription package.


Like most customer service home jobs, applicants are required to have a PC (not a Mac), a high speed internet connection, a headset and a dedicated landline phone.

AdviseTech - Telemarketing - Part Time

AdviseTech - Telemarketing - Part Time
http://www.advisetech.com/

AdviseTech is an IT solutions provider dedicated to providing the highest standards of service to clients in all industry segments.

And lucky for you job seekers, they also have an open call for telemarkters :)

Part-Time Tele-Marketing
AdviseTech is looking for a few people, preferably retired or college students, who can devote 2-6 hours per week to start. Need to have professional phone skill and be friendly, exiting and enthusiastic. No travel necessary!  Please E-mail resume and cover letter, or ask for more information. - http://www.advisetech.com/company-employment.html
- Email: employment@advisetech.com

I'm not sure of any further details regarding this job op, but AdviseTech is listed amongst many of the more reliable work at home sites, so it wouldn't hurt to send in your resume for consideration and request a bit more information. Good luck! :)

Cloud 10 - Customer Service and Support

Cloud 10 - Customer Service, Sales, Technical Support

Cloud 10 utilizes At Home Professionals coupled with leading edge technology and one of the industry's most experienced management teams to provide market leading contact center solutions.

We hire agents from across the United States to work from their homes answering in-bound customer service calls. Custom software allows calls to be routed directly to the agent’s home computer via the internet, so we don't tie up a dedicated phone line

At Cloud 10, we offer:

• Set schedules
• Hourly pay rates
• An employee relationship
• A paid training program
• A real job

Positions:

• Customer Service
• Customer Service and Sales
• Technical Support
• New Product Launch

System Requirements:

• Windows XP, Vista or 7 - 32-bit w/ 2gb of memeory
• DSL, Cable or other high speed internet connection
• A USB headset

For complete specifications, click here (pdf file)

For deals on PC's, Operating Systems, Memory and other PC accessories, try TigerDirect

For More Customer Service Jobs, click HERE