Friday, April 6, 2007

CLC Inc - Customer Service

CLC Inc


What Requirements Are Needed To Start?

  • Evening dialing is required. 5pm to 9pm into the time zone you are dialing. Legal calling time is 9am to 9pm Monday-Friday.
  • We no longer work on the weekends.
  • Strong computer proficiency including moving files, installing software and accessing directories.
  • Familiarity with Internet, including downloading files, modems and email.
  • Personable, professional and enthusiastic voice.
  • Experience talking with the public; interpersonal skills.
  • Self-motivated and flexible schedule.
  • Commitment to working at home.
  • Pentium IBM compatible or better PC, NO MAC.
  • Windows 'XP SP 2 or better. NO Windows MILLENNIUM.
  • Minimum 512 MB of available RAM
  • Minimum 1 GB of available hard drive space
  • Dialup minimum 56Kbps modem even if you have a broadband connection. You will be using the dialup modem to make the calls with CLC’s automated system.
  • An unlimited long distance plan on the phone line the dialup modem is attached to. You will be responsible for all calls made.
  • Corded, not cordless, telephone with a headset attached to the dialup modem on the PC and attached to the phone jack with long distance. ***
  • Working printer attached to your PC with ink and paper.
  • Current/updated anti virus protection.
  • Reliable voice messaging, not an answering machine.
  • Internet provider.
  • Reliable email service.
  • Internet Explorer Version 6.0 or better.
  • A quiet area to work in with no interruptions.

*** Since you are NEVER to hand dial, there is only one way to be able to do the dialing with CLC’s automated dialing system. Once connected your phone will work as usual for inbound and outbound calling even when your computer is not on.

If you have an internal dialup modem you will see one or two phone jacks on the back of your PC down on the bottom right. If there are two they will be right beside each other. There will be words or pictures above or beside the jacks so you can determine which one is for the phone. You want to plug the corded phone with the headset into the jack for the phone. You will need an extra phone wire with the clippie plug on each end long enough to reach from the PC to the wall jack for the phone number you are going to be using to work. One end of the extra phone wire goes to the back of the PC next to the jack for the phone. The other end of the extra phone wire goes into the wall jack. You now have the connection going from the wall jack to the PC and from the PC to the corded phone. You should have a dial tone and be able to use the phone normally.

If you have an external dialup modem follow the directions above.

If you only have one phone jack on the back of your PC you will need a single line two-way telephone splitter. Plug the splitter into the one phone jack on the back of the PC turning it into two phone jacks now and proceed the same as above.

If you have a laptop you will only have one phone jack. You will need the single line two-way phone splitter to make two phone jacks. You might want to take your laptop with you to the store to see if the splitter will click into the laptop phone jack. In some cases you will need a pigtail to attach the splitter to the laptop jack so none of your other ports are covered. You would then follow the same directions above for your connection.

If you are using a digital phone service such as VOIP or Vonage you will need to plug the extra phone wire into the phone jack on the external digital modem box instead of the wall jack.

If you have DSL with a filter on the wall jack you would plug the end of the extra phone wire into the phone port on the DSL filter, not the external DSL modem box.

ALL OF THE REQUIREMENTS ABOVE MUST BE MET, INCLUDING ATTACHING THE CORDED PHONE WITH THE HEADSET TO YOUR PC DIALUP MODEM, IN ORDER TO BE CONSIDERED FOR EMPLOYMENT! NO EXCEPTIONS!

You must reside in the continental United States, be over the age of 18 and have a social security number or work permit number. You must meet all of the requirements listed including attaching the corded phone with headset to your PC.

If you wish to continue click on the “Training” tab on CLC’s home page and follow the directions there. CLC hires in most states. There are extensive costs involved in certain states with unemployment laws that prohibit us from hiring in those states. Since the states CLC hires in changes, by including the area code of the phone number you will use to do the calling, we will know what state you are calling from. You will receive a reply with directions to follow or a reply that we do not hire in your state.

We are currently hiring in the following 26 states.

Alabama
Arizona
California
Colorado
Florida
Georgia
Illinois
Iowa
Kentucky
Louisiana
Maine
Michigan
Minnesota
Mississippi
Missouri
Montana
Nebraska
Nevada
New Mexico
North Carolina
Ohio
Oklahoma
Oregon
Tennessee
Texas
Virginia

Once you reply correctly by email, you will be contacted for a phone interview. If it is determined that we have a relationship that will work and you meet all of the requirements you will be scheduled in the next available training. We look forward to working with you!

Customer Loyalty Concepts Inc. is a rapidly growing nationwide business. We are constantly looking for qualified employees. Due to the overwhelming response to our ads there may be a wait for you to be contacted. Your inquiry will be answered in the order it was received. Thank you for your patience.

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